Help


FAQs

What are the charges for shipping?

Valia offers free ground shipping on all orders shipped anywhere in the United States. Delivery time is based on shipment from our California fulfillment center. Orders cannot be delivered to post office boxes or APO boxes.

What is your return policy?

We want you to be 100% satisfied with your purchase. Products that are more than half full may be returned within 10 days of receipt. If you would like to return an item, please call or email customer service to get a return authorization. Shipping will not be refunded.

Do you charge sales tax?

We are required to collect state sales tax as applicable.

How do I check on an order I have placed?

To check on an order you have placed, sign in to your account under My Account. Once you’ve logged in you should be able to check the status of your orders.

Is it safe to use my credit card?

Yes. When you submit your personal information during checkout, the data is encrypted and sent over a secure connection to our server.

I can’t seem to place an order. Is something wrong?

If you click on the Order button and nothing happens, you probably are not able to connect securely to our server.

As a test, try going to https://www.microsoft.com. If you can't connect securely to Microsoft either, then:

- Your browser may be old and need to be updated.

- You are behind a corporate firewall that won't allow secure connections. If at work, you may need to place the order from your home computer.

If you cannot add more than one product to your cart, then your "cookies" may be disabled. Enable "cookies" through the Preferences panel in your browser.

You may have to restart your browser before this change takes effect.

How do I know if my order was placed successfully?

Once you place an order on valiaskincare.com, you will receive an email notification to the email address you provided while placing the order, confirming that your order has been received.

Can I order products outside of the U.S.?

Not at this time, but please sign up for our email list so we may keep you informed of any changes.

How long will it take UPS to deliver my package?

All packages will ship from our fulfillment center in California. Orders are filled within 24 hours. Orders placed during weekends and holidays are filled on the next business day.

Will my personal information be kept private?

Yes. We respect your right to privacy. Information collected on this website will never be sold or shared with a third party.

Do you have a mailing list?

Yes! Please join our mailing list for new product announcements and special promotions.

(Link to email sign up)

Are your products tested on animals?

Valia believes in the ethical treatment of all animals. None of our ingredients or products is tested on any animals.

Do you recycle?

All Valia packaging uses low-impact recyclable materials. Valia amber glass bottles are 100% recyclable. The amber color protects the products from direct sunlight, extending the life of the products. Valia boxes are all made from environmental folding board which is FSC certified with 100% post consumer fiber and processed chlorine free. All Valia packaging and labels are printed with vegetable-based ink.

Are Valia products natural?

Valia uses 99.3% natural, plant-based ingredients. Valia does not contain parabens, sodium lauryl sulfate, Propylene glycol, Phthalates, MEA/DEA/TEA (ammonia compounds), artificial colors, fillers, alcohol, fragrances or animal byproducts.

Do your products contain preservatives?

All products that contain water and are not pure distillates need preservatives to ensure they remain safe and free of bacteria. We use the safest, most natural preservatives available and we are constantly updating our products as the newest preservatives become available. You can find the ingredients under each product on the website.

What is the shelf life of your products?

All products have a shelf life of 2 years unopened. Once opened, we suggest using the product within 12 months.

Do you have a Facebook page or Twitter account?

Yes! Please "like" us, and look for special offers.

Facebook.com/ValiaSkincare

Twitter.com/ValiaSkincare

I am a retailer. Are your products available for wholesale?

Yes, for more information please contact sales@valiaskincare.com

More questions? We’d love to hear from you!

Valia

311 N. Robertson Blvd. #324,

Beverly Hills, CA 90211-1705

T. 916 996 6610

Email: valiasupplements@gmail.com

 

Copyright © 2013 Valia LLC. All Rights Reserved. Designed by Chul Lee